Legal Compliances & Policies

This Privacy Policy explains how Crawford & Partners (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1.Information We Collect

We collect the following types of personal data:

Personal Identification Information: Name, contact details (e.g., email, phone number), and other relevant details you provide when contacting us or using our services.

Technical Information: IP address, browser type, operating system, and other data automatically collected as you interact with our website.

Cookies and Tracking Data: Cookies and similar technologies may be used to collect data on how you use our website.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

Providing Services: To deliver our immigration and legal services to you and communicate with you about your case.

Marketing and Communications: With your consent, we may send you marketing emails or newsletters to inform you about services, events, or updates.

Improving Our Website: To monitor and improve the functionality and user experience of our website.

3. Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers who assist us with:

Hosting our website

Providing customer support

Conducting analytics (such as Google Analytics)We ensure that these third parties comply with data protection laws and protect your data.

4. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

Consent: Where you have given your explicit consent (e.g., for marketing communications).

Contractual Necessity: To perform our legal services or deliver requested services.

Legal Obligation: To comply with legal obligations, such as responding to a regulatory request.

5. Your Data Protection Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate data.

Right to Erasure: You can request the deletion of your personal data in certain circumstances.

Right to Object: You can object to the processing of your personal data for marketing purposes or for legitimate interests.

Right to Data Portability: You can request to receive your data in a structured, commonly used format for transfer to another service.

To exercise any of these rights, please contact us at [email protected].

6. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or destruction. However, please note that no data transmission over the internet can be completely secure.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once the data is no longer required, we will ensure it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to track your usage of our website and improve user experience. You can control cookie settings through your browser, but please note that disabling cookies may affect some functionality of the website.

For more information, please see our Cookie Policy below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated "Last Revised" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Email: [email protected] or at 3rd Floor, 86-90 Paul St, London EC2A 4NE.

Last Revised: 18 June 2025

At Crawford & Partners, we use cookies to enhance your browsing experience and provide you with the best service possible. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie settings.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. Cookies help websites remember your preferences, settings, and actions over time, such as your login credentials or the language you use. They do not store personal information but can enhance your user experience by remembering these preferences.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use essential features such as secure areas or forms.Performance Cookies: These cookies collect information about how visitors use our website, for example, which pages are visited most often. This helps us improve the website by understanding user behaviour.

Functionality Cookies: These cookies remember your preferences and settings, such as language preferences, and allow us to provide a more personalised experience.

Targeting or Advertising Cookies: These cookies are used to display advertisements that are relevant to you. They may also be used to limit the number of times you see an advertisement or measure the effectiveness of an advertising campaigns.

3. Types of Cookies We Use

First-Party Cookies: These cookies are set by the website you are visiting (Crawford & Partners).

Third-Party Cookies: These cookies are set by a third party, such as Google Analytics, for tracking and analytics purposes. These cookies are used to collect aggregate data on how you interact with our website and to improve services.

4. Managing Cookies

You can manage your cookie settings at any time. Most web browsers allow you to control cookies through their settings. However, please note that disabling certain cookies may affect your ability to use some parts of our website.

How to Manage Cookies:

On Desktop: You can manage cookies through your browser settings (e.g., Chrome, Firefox, Safari, Edge). Most browsers allow you to block or delete cookies and control your privacy settings.

On Mobile: You can manage cookies through your mobile browser settings in a similar way to desktop browsers.

To learn more about cookies and how to control them, visit www.aboutcookies.org or check the help section of your browser.

5. Consent to Use Cookies

By continuing to use our website without changing your cookie settings, you agree to our use of cookies as described in this Cookie Policy. If you do not agree with the use of cookies, you can adjust your settings or stop using the website altogether.When you first visit the site, we will present you with a banner that requests consent to use cookies. If you choose to accept, this will be noted, and the cookie consent banner will not appear again during that session.

6. Third-Party Cookies

Some of the cookies on our website are set by third-party service providers, such as Google Analytics, which help us improve the website. These cookies are beyond our control, and the third-party service providers may also collect personal data in line with their privacy policies.Google Analytics: Google Analytics helps us analyse how users interact with the website. This service uses cookies to collect information in an anonymous form. For more information on Google Analytics cookies, visit Google’s Privacy Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legislation or our practices. Any changes will be posted on this page, and the "Last Revised" date will be updated.

We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Cookie Policy, please contact us at [email protected] or at 3rd Floor, 86-90 Paul St, London EC2A 4NE.

Last Revised: 18 June 2025

At Crawford & Partners, we are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to make our website user-friendly and accessible to all users, regardless of their technology or ability.

Our Commitment

We are actively working to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, which aim to make web content more accessible to a wider range of people with disabilities.

Key Accessibility Features

Keyboard Navigation: All website content can be accessed using keyboard navigation.Screen Reader Compatibility: Our website is designed to work with screen readers for users with visual impairments.

Font Size Adjustments: Users can adjust the text size using their browser settings for better readability.

Colour Contrast: We ensure that text and background colors meet accessibility standards for high contrast.

If You Need Assistance

If you encounter any accessibility barriers or need assistance in using our website, please don’t hesitate to contact us.

We are committed to making reasonable accommodations and will respond promptly to ensure accessibility please email: [email protected].

We continue to improve our website’s accessibility to meet or exceed the WCAG 2.1 AA standards. If you have any suggestions or feedback regarding accessibility, please let us know.

The information provided on this website is for general informational purposes only and does not constitute legal advice.

Crawford & Partners makes no representations or warranties about the accuracy, completeness, or suitability of the information on this site.

While we strive to ensure the accuracy of the content, immigration laws and regulations can change frequently.

For specific legal advice tailored to your individual circumstances, we recommend you contact a qualified immigration professional.

By accessing this website, you agree that Crawford & Partners will not be liable for any loss, damage, or inconvenience arising from reliance on any information provided on this website.

Use of this website and its content does not create a client-adviser relationship.

The information provided is for general guidance only and does not constitute legal advice. If you require immigration advice or assistance, please contact us directly to arrange a formal consultation with a regulated adviser. Our professional conduct is governed by the IAA Code of Standards.

Last Revised: 04 June 2025

We are committed to resolving any complaints promptly. If you are unhappy with our services, please follow the steps below:

1. How to Make a Complaint

Informal Resolution: Speak directly to the person handling your case to resolve the issue quickly.

Formal Complaint: If the issue isn’t resolved, send your complaint in writing to:

Email: [email protected].

Postal Address: 3rd Floor, 86-90 Paul St, London EC2A 4NE

Include:Your name and contact detailsA clear description of the issue, including relevant dates

2. Acknowledging Your Complaint

We will acknowledge your complaint within 2 working days and provide the contact details of the person investigating your complaint.

3. Investigating Your Complaint

We will investigate your complaint thoroughly and keep you updated on progress.

4. Resolution

We aim to provide a written response within 5 working days explaining the outcome and any actions taken.

5. Escalating Your Complaint

If you are not satisfied with the outcome, you can escalate the complaint to:

Immigration Advice Authority (for immigration-related complaints)

Website: https://www.gov.uk/government/publications/complaints-about-oisc-procedural-guidance

Email: [email protected].ukLegal Ombudsman (for non-immigration complaints)

Website: https://www.legalombudsman.org.uk/

6. Confidentiality

All complaints will be handled confidentially, and your personal information will only be shared with those investigating your complaint.

7. Monitoring

We review complaints regularly to improve our services and prevent future issues.